Chatbots are often used by sales and marketing teams to help engage early-stage prospects and qualify new leads. This frees up more time for agents to focus on more complex requests. In the customer service industry, chatbots help resolve simple and routine customer inquiries. Virtual assistants and chatbots are especially well suited for companies and individuals working in the customer service industry, sales teams, marketing teams, and customer success teams. This allows SDRs and marketers to spend their time on more high-value activities, such as nurturing leads identified by the chatbot. However, even though certain chatbots are marketed towards specific end-users, the underlying technology is the same. For example, chatbots can be designed for use by sales reps, marketers, eCommerce websites, internal employee requests, or customer service agents. Many vendors that provide chatbots, conversational platforms, or virtual assistants market them to a specific type of user or department. Chatbots can be programmed to respond to specific key phrases or questions, or carry out more complex conversations about various topics.Ĭhatbots can be deployed on website landing pages, mobile applications, or messaging platforms like Facebook, WhatsApp, WeChat, etc. They conduct online exchanges web visitors or customers via text or text-to-speech. Homeowner's Association (HOA) ManagementĪt their core, chatbot platforms are used to simulate human-to-human conversations and help provide website visitors or application users with information.Environmental, Social, and Governance (ESG).Integration Platform as a Service (iPaaS).Integrated Development Environment (IDE).
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